Cookie policy

Personal data:

At tzaki-warm.gr we operate in compliance with national and EU legislation, in particular Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. For this reason we have adopted this Personal Data Protection Policy (the “Data Policy”), so that you can be informed of the Company's policy regarding the personal data you voluntarily provide to us.

This Personal Data Protection Policy lets you know the purpose for which your personal data is processed, the categories of recipients, and the procedures you can follow to exercise your legal rights.

Data controller

The controller responsible for the collection, storage, processing and use of personal data within the meaning of Greek law and data protection legislation is:

tzaki-warm.gr

Thessaloniki-Kilkis National Road, Pentalofos 545 00

Definition of personal data

Personal data means any information relating to the data subject, that is, any natural person to whom the data refers and whose identity is known or can be established. Examples include a member's name, address, date of birth and gender, mobile phone number and email address, as well as usage data such as username, password and IP address. Personal data is processed lawfully, fairly and in a transparent manner in relation to the data subject (“lawfulness, fairness and transparency”), collected for specified, explicit and legitimate purposes and not further processed in a manner incompatible with those purposes.

Collection and use of personal data

Our business does not collect your personal data unless you have provided it explicitly, voluntarily and for a specific purpose, and have given your consent to its use. In particular, you voluntarily provide personal data when you create an account on our website, when you make a distance purchase through our online store or our telephone service, when you sign up to receive our newsletter by email, when you take part in surveys or competitions, when you request information about our products or the status of your order, and when you exercise your rights as a consumer.

We store, use or transmit/disclose your personal data only with your consent and only to the extent necessary for the purpose of the processing, in the context of your communication and transactions with us, and to improve the services we provide.

To register as a member and create an account, you will need to voluntarily provide:

First name, surname, full postal address, contact phone number, email address and password.

Users/visitors of the website may also, if they wish, sign up through the relevant feature to receive news about new products and current offers by email at the address they provide. By choosing this option, the visitor/user confirms that the required contact details are complete, correct and true, and undertakes to update them if they change, so that they remain complete, correct, true, accurate and valid. To withdraw from this service, the visitor/user must contact the business and state their wish in writing.

Members' passwords, usernames and accounts in general are personal and unique to each member, who bears full responsibility for any actions taken through their account. Members must use their account carefully and responsibly and log out properly. The business is not liable for any damage or loss arising from a member's failure to respect and follow this clause.

Providing your data as described above constitutes unconditional acceptance of the terms for retention and use of the data; otherwise, the visitor should refrain from submitting it.

Please note that no personal information is requested while you are simply browsing our online store.

How long we keep your data

The data you provide will be kept/stored by us only for as long as is necessary to fulfil the purpose for which you shared it and in compliance with applicable law.

If you have given us your explicit consent to use your personal data for advertising purposes (newsletter subscription), we will use your data for this purpose until you withdraw your consent. Naturally, you can withdraw your consent at any time with effect for the future.

Disclosure of data

Our business undertakes not to disclose users'/visitors' personal data to third parties without their consent, other than disclosures required by law in any relevant procedure. However, when processing your request, we reserve the right to share the necessary personal data with the businesses we work with (inside and outside the European Union), as well as with our employees and the employees of partner businesses who have authorised access to this information and need to know or access it in order to perform services (such as customer service and order delivery) in the buyer's interest. In every case, we require all our partners to process your personal data in line with our standards, this personal data protection policy and the legislation governing the processing of order data.

Otherwise, without your explicit consent, we will not transfer your personal data to third parties or disclose it for any purpose or use. However, we reserve the right to disclose information about you if we are required to do so by law or if disclosure is requested by authorities acting lawfully or by law enforcement authorities.

Personal data of minors

We expressly state that we do not intend to collect data from minors. However, if a user's status as a minor goes unnoticed, parents or guardians are asked to inform us without delay so that we can delete this data immediately.

Rights of the data subject

You may at any time and free of charge object to the future use of your personal data, request its complete deletion, or request information about the data we hold about you or its correction. You do not need to use any particular form of communication; it is enough that your explicit wish is brought to our attention.

Updates and amendments

The Company reserves the right to amend/update parts of this Policy without any obligation to notify you in advance. Please always read the Personal Data Protection Policy before using our website, so that you are aware of its current version in case any amendments or updates have been made.

COOKIES:

INFORMATION

At tzaki-warm.gr we believe it is important for you to know which cookies we use on our website and why we use them. Our goal is to keep you properly informed and to give you the best possible browsing experience on our site.

WHY DO WE USE COOKIES?

We use cookies to improve how tzaki-warm.gr works, to make browsing, logging in and moving between its pages smooth and easy for you. Cookies also allow us to show you advertising and informative content relevant to your interests and needs.

Cookies also help us analyse how visitors use our website, how they navigate and where they run into difficulties. This way we can continually optimise the website and fix any problems that may arise. All information collected by these cookies is anonymous and is used only to improve your shopping experience and the structure and content of tzaki-warm.gr

WHAT ARE COOKIES?

Cookies are small pieces of information in the form of very short text files, stored in the browser you use on your PC, smartphone and tablet (Chrome, Mozilla Firefox etc.), helping our site work more effectively. Cookies never cause damage to users' computers or to the files stored on them. The information stored in cookies is used for identification and optimisation purposes.

CATEGORIES

1) Essential cookies

These enable the site's basic functions, such as adding products to the cart, online payment and saving products to your wish list. Without these strictly necessary cookies, the e-shop cannot run smoothly and your browsing experience suffers, as core e-commerce functions do not work properly.

2) Performance cookies

Performance cookies collect information about how visitors use the website. They let us see which pages are visited most often and show us whether visitors experience any problems while browsing. These cookies do not collect information that identifies the visitor. All information they collect is aggregated and therefore anonymous. It is used only to improve how tzaki-warm.gr works.

3) Functionality cookies

These cookies remember your preferences as you browse our site, so that we can suggest the right products for your needs and help you find what you're looking for much more easily.

4) Advertising cookies

These cookies are used to deliver ads relevant to you and your interests. They are also used to send advertising or offers that better match your needs, with the aim of limiting mass, unwanted and irrelevant advertising messages. They also help us measure the effectiveness of advertising campaigns.

5) Analytics cookies

These are a subset of functionality cookies and allow us to assess how effective the various functions of our site are, so that we can keep improving the experience we offer you.

Specifically:

Third-party vendors, including Google, may display the Company's ads on websites across the internet.

Third-party vendors, including Google, may use cookies to inform, optimise and serve ads based on a user's previous visits to the tzaki-warm.gr website.

tzaki-warm.gr may also use cookies from previous visits to its website for remarketing.

Users can opt out of Google's use of cookies here. You can set your browser to notify you each time before a cookie is received and decide for yourself whether to accept or reject it. In that case, please bear in mind that you may not be able to use all of the site's features.

tzaki-warm.gr may use Google Analytics features for display advertising (e.g. remarketing, Google Display Network impression reporting, DoubleClick Campaign Manager integration, and demographics and interests reporting).

Using Ads Settings, visitors can opt out of Google Analytics for display advertising and customise Google Display Network ads.

Here are the available opt-out options for Google Analytics on the web.

tzaki-warm.gr complies with the Google AdWords interest-based advertising policy and the restrictions on sensitive categories, and:

Uses remarketing with Google Analytics to advertise online.

tzaki-warm.gr and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise and serve ads based on some users' past visits to its website.

tzaki-warm.gr and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to report on how ad impressions of tzaki-warm.gr, other uses of ad services, and interactions with these ad impressions and ad services relate to visits to the tzaki-warm.gr website.

tzaki-warm.gr may use data from Google's interest-based advertising or third-party audience data (such as age, gender and interests) with Google Analytics.

We reserve the right to change this cookie policy at any time. Any changes to this Cookie Policy will take effect as soon as the revised Cookie Policy is made available on the Website.

Third-party advertisers and other businesses we work with may use their own cookies to collect information about your activities on our Website. We do not control these cookies.

TRANSACTION SECURITY:
The security of transactions is our top priority. That is why both our website and our partner payment institution operate under the certified SSL 128 security system, to ensure the secure transfer of data.
In addition, our partner payment institution is PCI DSS certified, complying with the required specifications for all applications of controlled access, encryption and transaction confidentiality.
Personal security is further provided by the password the user chooses when becoming a member of tzaki-warm.gr. For security reasons, we recommend changing passwords regularly and avoiding reused or easily guessed passwords.
The business does not guarantee that the site, services, options and content will be provided without interruption or errors, that this website will be secure, that errors will be corrected on this website, or that the server that makes tzaki-warm.gr available is free of viruses or other harmful components. The cost of any repairs or servicing is borne by the visitor/user and in no case by the business.

LINKS TO OTHER WEBSITES:
Solely for the convenience and full information of its users and visitors, the website contains links to other websites, without this implying that it endorses or helps spread the views and services they contain. These links must in no case be regarded as content of the tzaki-warm.gr website. The business cannot control these websites and therefore bears no responsibility for their content and terms of operation, nor is it obliged to compensate for any related damage causally connected with the linked websites. The respective websites, to which the user/visitor must refer, are solely responsible for the security, lawfulness and validity of their content.